I posses a niche for using design thinking and an empathy design framework to create the overall best learning solutions for the tailored audience. At Air New Zealand as an in-house Learning Experience Designer, I created learning experiences for both technical and non-technical training, including e-learning, video, assessments, and facilitation sessions.
I designed and developed a first-of-its-kind mobile quiz app (study resource) for Jet based Cabin Crew using Microsoft PowerApps; which resulted in 1000 users in first 3 months of deployment.
I worked closely with the supervisors of the Airport Ground Staff to create this modules which details the best way to deal with unruly Customers. It includes video scenarios, job aid guides and quiz questions.